Because our products are made, from the finest materials, we rarely have to deal with warranty issues. Our policy is to promptly repair or replace, at our option, any product that is defective in materials or workmanship within 30 days unless otherwise stated. You return the product to us, and we will pay for the shipping back to you. Naturally, some products do incur normal wear and tear, and normal wear and tear is not considered a defect.
If the product isn't defective, but you change your mind, we will still accept returns on stock items. For custom orders and manufactured parts, we can't accept returns, nor can we accept order cancellations after we have manufactured parts. Stock items must be returned to us within 15 days and the product must be unused. We will reimburse you for the price you paid less a nominal 15% restocking charge. Naturally we don't reimburse your shipping charges.
Prices and Terms:
Prices are subject to change without notice. Merchandise will be shipped at prices prevailing on date of received PO with authorized signature. Prices will be quoted upon request.
-Net 30 days
Service charges are applied to all past due invoices at the rate of 1.5% per month (18% per annum).
We will assume no liability for losses resulting through the non-delivery of goods on a specified date. All shipments will be made via the routing and carrier as specified on your order shipped FOB. In the absence of this information, RPM Athletics will make shipment via the best routing available. Our responsibility shall cease when the carrier has accepted a shipment from us. Shipment should be checked immediately upon arrival, and any damage or discrepancies reported immediately. Notations regarding damaged items, or shortages, should be made on the carrier's incoming receipt, and a claim filed with the carrier for such damages or shortages. We will assist where ever possible in the filing of such claims.
RPM Athletics, LLC. reserves the right to reject any merchandise returned to our warehouse without prior approval. To be accepted by us, the merchandise must be from our regular stock, unused and resalable. The return of non-stock items or substantial quantities of stock items must be approved by us in advance. All returns must have a Return Goods Authorization Number (RGA) issued by our personnel. In all cases, a 15% minimum handling charge will be applied.
All quotations and agreements are contingent upon fire, floods, strikes, accidents, government regulation, delay of carriers, and other causes beyond our control. We will assume no liability for losses resulting through non delivery of goods on a specified date.
Our liability shall be contained only to the value of the material affected. Installation instructions are intended as guidelines. All state and local building codes should be followed for product installations.